|
Process |
| Brief |
Understanding objectives/strategies/outcomes |
| Data Gathering |
Use of range of tools including Job Analysis Questionnaires/360 degree surveys/Critical Incident Matrix etc |
| Data Refinement |
Where necessary, face to face interviews, telephone interviews and focus groups |
| Data Analysis |
Utilising established competency libraries and combining that with job/organisation/industry specific data. Statistical analysis. |
| Client Consultation |
Making sure client objectives have not changed and staying on track |
| Application Development |
Building bridges between data gathered and analysed and relating back to the client application and purpose:- Recruitment & Selection; Training & Development; Performance Management etc |
| Recommendations and Reporting |
Delivery of outputs including recruitment and selection matrix; behavioural interview questions; individual training reports; psychometric and other assessment; benchmarking etc |
| Monitoring and Refinement |
Ongoing consultation with client to ensure relevance and currency of work undertaken |